Newmarket’s Bedford Lodge Hotel & Spa is thrilled to announce that it has been honored with the esteemed Customer Service Award for Best Restaurant & Venue at the Love Newmarket Business Awards 2023. This accolade follows a flawless 100% score achieved during a mystery shopper visit, a testament to the exceptional dedication and commitment of the entire Bedford Lodge Hotel & Spa team.
The award-winning moment was celebrated at the Love Newmarket Business Awards Ceremony on the 21st September, where Bedford Lodge Hotel & Spa was recognised for its outstanding contribution to Newmarket’s hospitality industry. The judging panel was particularly impressed with the hotel’s unwavering commitment to exceeding customer expectations.
Bedford Lodge’s CEO Noel Byrne stated; “We are delighted and extremely proud to announce that Bedford Lodge Hotel & Spa picked up the Customer Service Award 2023 for Best Restaurant & Venue at the Love Newmarket Business Awards Ceremony. This award was part of the mystery shopper experience, with the staff receiving a perfect 100% score for customer service. This is down to all the hard work that goes into ensuring our staff go above and beyond to deliver exceptional customer service to all our guests. I am very proud of my team and delighted that they have been recognised with this award.”
The success at the Love Newmarket Customer Service Awards 2023 is a testament to Bedford Lodge Hotel & Spa’s team’s commitment to providing guests with a memorable experience. The hotel’s restaurant, kitchen, and events teams have consistently gone above and beyond to create an environment of warmth, hospitality, and excellence. The entire team is excited to continue delivering outstanding service and looks forward to welcoming guests from near and far to experience the award-winning hospitality that defines Bedford Lodge Hotel & Spa.