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Job Posting: Spa Manager

Hours: Full Time (40 Hours)

Working Pattern: Monday to Sunday, 5 days out of 7. Must be available to work some evenings and weekends, on a rota basis.

Location: ‘The Spa’ at Bedford Lodge Hotel

Salary Range: An extremely attractive package for the right person

About the Position

As a head of department, you’ll join a team of like-minded individuals committed to leading by example, motivating others, and providing exemplary customer service.

You will manage a team of Spa Therapists, Reception/Reservation Staff, and Operational Spa Staff along with responsibilities for developing our Spa business to achieve its fullest potential.

You’ll be ambitious and keen to manage all aspects of the business (staff, customers, suppliers, processes, marketing, revenue) and be highly passionate about high standards in treatment provision, service, and customer care.

This role offers executive live-in accommodation (if required) and a highly attractive salary.

Minimum Requirements

  • Spa management and operational experience (essential)
  • Strong business acumen and confidence to make business recommendations and decisions
  • Positive and inspiring role model to motivate team commitment, performance and maintain high standards
  • Experience of staff development and training
  • Strong customer focus and excellent communication skills

About You

This role would suit someone who is passionate about the spa industry and the development of new team members. You will have previous experience working at a supervisory or management level and be a self-motivated individual wanting to succeed.

* Proven leadership experience
* Passion for staff development
* NVQ Level 3 or equivalent in Beauty Therapy
* Experience working in the Spa/Beauty industry
* Excellent standard of numeracy and literacy
* ESPA training is an advantage but not essential
* You’ll have excellent communication skills, professional attitude and be highly pro-active and self-motivated. A mild manner to express the calmness of the Spa experience to guests
* Proficient with the use of computer booking systems and Microsoft Word/Outlook email (training will be provided)
* Experience of using Premier Spa is desirable but not essential

About Us

‘The Spa’ at Bedford Lodge Hotel (Newmarket) are seeking an experienced Spa Manager to lead, manage and drive forward our luxury Spa business.

Situated adjacent to the stylish, award-winning Bedford Lodge Hotel, The Spa is housed in a Georgian built property nestles in an idyllic location and beautiful grounds.

The Spa offers the very highest standards in luxurious and relaxing spa experiences, with an extensive menu of professional Espa, Jessica, Lycon, and signature treatments.

Awarded 5 Bubbles by the ‘Good Spa Guide’ and creating a buzz in the press, you’ll have the opportunity to progress your business management career in one of Suffolk’s premier Spa’s.

About the Team

A privately owned, independent hotel and spa we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

Why Join our Team

A privately owned, independent hotel and spa we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do.

Would you like to join a great team and feel the same?

What We Offer

Staff accommodation can be available to aid relocation if required (please ensure that you mention this within your application).

  • Executive live-in accommodation (if required)
  • Very attractive salary
  • 28 days holiday per year (including bank holidays)
  • Free membership of The Health & Fitness Club
  • 50% food discount within our Restaurant and Bar/Lounge
  • 20% discount on treatments within “The Spa” at Bedford Lodge
  • Industry relevant training, appropriate for your position/profession
  • A team-based and highly supportive working environment
  • A commitment to your professional development

How to apply for this role:

Send a copy of your CV to careers@bedfordlodgehotel.co.uk